General contractor Whiting-Turner had a big problem. Construction of a new state-of-the art manufacturing facility for Unilever in Henderson, NV was almost complete. Part of this 100,000 square foot job required 3,000 linear feet of wall base in the main aisle ways. A local non-INSTALL flooring company had been selected to complete the flooring installation. Overall, this was a large project but nothing out of the ordinary for Whiting-Turner. However, with 80-90% of the job complete, officials at Whiting-Turner realized that there were major problems with the installation.
Johnsonite TightLock was specified, and while it requires skilled labor install, it should not have proven a major problem with the right experience and training. Unfortunately that wasn’t the case. The non-INSTALL contractor failed to use the proper adhesives and could not properly form the corners, causing the material to deform. Their work had to be pulled off the wall and started from scratch.
Master Craft Carpet Service, an INSTALL professionally trained contractor, was brought in to replace the existing contractor, first completing a mock up room to prove they could fix the installation. Once the project was awarded to them, Master Craft was able to bring the project quickly back to scope. Much of this skill – including having been specifically trained to work with Johnsonite products – can be attributed to extensive training at the INSTALL training facility in Las Vegas, Nevada.
“We had a problem and Master Craft was able to solve it,” said Matthew Bellgraph, assistant project manager, Whiting-Turner. “They were able to use their expert experience to install the product according to manufacturer recommendations…Master Craft jumped on board and completed the main aisle ways of the project prior to opening day using the proper materials and installation techniques. Master Craft worked to complete the installation during business down times. The owner was very pleased with the installation results.”